Rules and regulations to consider when making or answering telephone calls.
1. Make sure that you know the number you want to call.
2. Dial the numbers carefully and if your fingers slips (replace the number) and start again.
3. When your caller answers say who you are and who you want to talk to.
4. Answer the telephone promptly, for it gives the caller a good impression about you.
5. Do not carry Out conversation while the telephone rings, say "Excuse me" and answer the telephone call.
6. Identify yourself and your department E.g James, Account department. Do not say 'hello'.
7. Do not shout on the telephone, talk quietly and distinctly.
8. If you have difficult in being heard, lower the pitch of your voice and speak more slowly.
9. Always have a pencil/Biro and paper handily.
10. If you offer to ring a caller back make sure you honor that promise.
11. Courtesy and good manners are essential on the telephone at all times.
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1. Make sure that you know the number you want to call.
2. Dial the numbers carefully and if your fingers slips (replace the number) and start again.
3. When your caller answers say who you are and who you want to talk to.
4. Answer the telephone promptly, for it gives the caller a good impression about you.
5. Do not carry Out conversation while the telephone rings, say "Excuse me" and answer the telephone call.
6. Identify yourself and your department E.g James, Account department. Do not say 'hello'.
7. Do not shout on the telephone, talk quietly and distinctly.
8. If you have difficult in being heard, lower the pitch of your voice and speak more slowly.
9. Always have a pencil/Biro and paper handily.
10. If you offer to ring a caller back make sure you honor that promise.
11. Courtesy and good manners are essential on the telephone at all times.
Readers also read
Definition and types of office communication
Definition and types of Organization structure
Suggested article
Qualities of good office workers
You can send money through post